Physio-Care Services

Frequently Asked Questions

Frequently Asked Questions about Physiotherapy

At Physio-Care Services, we strive to provide you with answers to any questions you may have about our physiotherapy services for Hamilton and the surrounding areas. If you have a question that has not been answered on this page, give us a call. We’ll be happy to address any questions or concerns about our services, so you can make an informed decision.

What is physiotherapy?

The Canadian Physiotherapy Association defines physiotherapy as “the management and prevention of many physical problems caused by illness, disease, sport and work related injury, aging and long periods of inactivity.”

What are common conditions that could benefit from Physiotherapy?

Here is a list of conditions that our skilled and efficient team can help you deal with:

  • Acute and chronic pain
  • Arthritis including rheumatoid arthritis, osteoarthritis, gouty arthritis
  • Back and neck pain including sciatica and radiculopathy
  • Carpal tunnel syndrome (CTS)
  • Degenerative disc disease (DDD) Disc dysfunctions
  • Dupuytren’s contracture Facial palsy Frozen shoulders
  • Headaches
  • Motor vehicle accident injuries
  • Myofascial disorders
  • Nerve root impingement
  • Pain management
  • Patello-femoral pain syndrome (PFPS)
  • Plantar fasciitis, heel spurs
  • Post-operative scar reduction
  • Pre- and post-surgical rehabilitation (e.g. hip/knee replacement)
  • Postural pain
  • Repetitive strain injuries
  • Rotator cuff injuries
  • Sports injuries
  • Strains and sprains
  • Tendonitis and bursitis
  • Tennis elbow and golfer’s elbow
  • TMJ disorder
  • Torticollis
  • Vestibular rehabilitation
  • Motor vehicle accident injuries and/or whiplash
  • Workplace injuries (WSIB)

What does treatment at Physio-Care entail?

Your treatment at Physio-Care would entail:

  • A thorough assessment with a registered therapist
  • A clinical impression of the problem explained to you
  • A customized treatment plan and goals with input from you
  • Caring and knowledgeable staff who will be there with you every step of the way

What is mandatory for Physiotherapists to practise physiotherapy in Canada?

Physiotherapists must be registered with the regulatory board (College of Physiotherapists) in their province or territory in order to practise physiotherapy in Canada.

What does an initial physiotherapy session include?

An initial physiotherapy session typically includes a thorough assessment, the development of a clinical impression, and the incorporation of an individualized treatment plan and goals with input from the client.

What services are available at Physio-Care?

Count on us for a complete range of rehabilitation services, so you can go back to enjoying an active way of life. We offer:

  • Physiotherapy assessment and treatment, including mobilizations and manual therapy
  • Massage Therapy treatment
  • Pain management
  • Individualized exercise programs prescribed by a
  • Kinesiologist and/or physiotherapist
  • Acupuncture
  • Taping
  • BioFlex® Laser Therapy
  • Machines for pain and inflammatory control
  • Functional Abilities Evaluations/Forms
  • Cancer rehabilitation
  • Education and home programs
  • Custom orthotics
  • Splinting

How many treatment sessions do I need?

This depends on your condition. Your physiotherapist will be able to give you a recommendation after the initial assessment.

How long should I expect for each treatment session?

The initial visit is usually longer and may be anywhere from 60 to 90 minutes. Subsequent sessions (depending on your condition) may take up to 45 to 90 minutes.

How do I prepare for the first visit?

  • Please arrive 10 minutes before your appointment time to complete your new patient information sheet.
  • Wear comfortable clothes that allow the therapist to see the area to be treated (e.g. shorts for leg/back injuries).
  • Bring your physician’s referral (if you have one, though not required).
  • Bring any relevant reports/test results (e.g. X-rays, ultrasound scans, MRI reports).
  • Provide any relevant medical history.
  • Be prepared to stay 45 to 90 minutes for the initial assessment and treatment.
  • Bring information on your WSIB claim, group insurance or motor vehicle accident insurance, if applicable.

Are my treatment sessions covered by insurance, extended health benefits, WSIB or OHIP?

In case of motor vehicle accident and work injuries (WSIB), we provide direct billing, and your treatment sessions are totally covered. However, with extended health benefits, you should check with the insurance provider and their policy. (OHIP will cover physiotherapy for patients under 19 or over 65 years of age at designated clinics, but our services are not funded by OHIP.)

How do I set up an appointment?

To set up an appointment, please contact us via phone, fax or email.


Phone: 905-575-4277


Fax: 905-389-9660


E-mail: physiocare845@gmail.com

Do I need a physician’s referral?

Physiotherapists are primary health care practitioners and therefore offer direct access to physiotherapy services without the need for a physician’s referral. Some extended health insurance plans require a physician’s referral; however, please check your insurance plan if in doubt.

What is acupuncture? Does it hurt?

Acupuncture is the insertion of very fine, sterile needles into therapeutic points. Acupuncture is done by Physiotherapists certified under CAFCI. It may alleviate many muscle, nerve and joint injuries. Surprisingly comfortable, patients describe a feeling of decreased pain, improved mental clarity and relaxation following acupuncture treatment.

What methods of payment do you accept?

We accept cash, cheques, VISA, MasterCard. We provide direct billing to WSIB, motor vehicle accident insurance company and some extended health insurance companies (some insurance companies will require you to pay ahead and reimburse later).


Looking to find out more about physiotherapy, kinesiology and other aspects of physical care? Here is a list of useful links compiled by Physio-Care Services to give you easy access to the information you need.

  • Canadian Physiotherapy Association
  • Ontario Physiotherapy Association College of Physiotherapists of Ontario
  • Ontario Kinesiology Association
  • Osteoporosis Canada
  • The Arthritis Society
  • Ontario Heart and Stroke Foundation™
  • Ontario Ministry of Health and Long-Term Care
  • Public Health Agency of Canada
  • Health Canada
  • Food and Nutrition
  • Canadian Diabetes Association
  • Canadian Cancer Society
  • Workplace Safety and Insurance Board
  • Automobile Insurance in Ontario
  • Meditech BioFlex®